Page 33 - European Energy Innovation - autumn 2019 publication
P. 33
Autumn 2019 European Energy Innovation 33
INDOOR ENVIRONMENTAL QUALITY
Retrofit project4, outlining existing buildings, while commercial buildings are governed by a mix of private
research on one-stop-shops and are less often subject to them. and public actors. ProEnergyHomes
integrated renovation services. The The existing integrated renovation and SiRe are private membership
benchmarking exercise presents services focus on six central aspects associations, while BetterHome
nine integrated renovation services, (see table below). is governed by four private
deriving lessons-learnt and guidelines manufacturers (Rockwool, Danfoss,
for the Turnkey Retrofit service with Nine integrated renovation services Velux6 and Grundfos). SuperHomes is
a focus on: target audiences; offered launched in the past 6 years are governed by a regional energy agency.
services; relations between involved studied in the report: Operene, izigloo,
stakeholders; data required; financial Oktave, SiRE, SuperHomes, ProEnergy An integrated renovation service
model; number of supported projects Homes, BetterHome, Energiesprong needs to align the work of multiple
and more. Key aspects are presented and Retrofitworks. actors, such as architects, energy
here, highlighting promising examples experts, contractors and installers.
from across Europe. Most still struggle to achieve enough An effective collaboration is key to
scale, required to lower costs, a successful implementation of the
One stop shops (OSS) provide reorganise and streamline the works.
integrated renovation services for value-chain and become the natural
existing buildings. The interest for go-to solutions. First results include: Several models (Oktave, Operene,
them increased after the recast of the Izigloo reached the largest number SuperHomes, ProEnergyHomes)
European Performance of Buildings of supported projects but the have employed project managers
Directive [2010/31/EU], which called model supports smaller renovation while the actual construction work
for improved advisory tools for measures. Operene supported is conducted by an external partner.
consumers. To fill the void between deep renovation of around 4.000 Other models (Izigloo, BetterHome,
the supply and demand side and dwellings, Energiesprong around RetrofitWorks, SiRe) focus on
unburden the customer, innovative 3.886 net-zero energy renovations, matching the renovation project with
user-oriented services began to SiRE 74, BetterHome 1182, Oktave the right installers and contractors
emerge in Europe. 180, SuperHomes around 200, and leaves them the project
RetrofitWorks 250. As for ProEnergy management.
OSSs offer a turnkey solution for Homes, it has just started and no
clients, better communication, renovation has been completed yet. Many use an online portal. The key
knowledge-sharing and the potential activities provided by the models
to minimise the risk of errors in the The services were initiated by a include technical and financial
process.5 Most focus on residential heterogenous group of actors. Izigloo aspects of the renovation service.
buildings, including single-family and Operene are both governed by Most integrate training for experts to
houses, multi-family buildings, as independent private organisations, be able to give reliable information
well as social housing and public while Oktave and Energiesprong about energy renovation alternatives
Existing integrated renovation services – key focus aspects
Identification of the market Find a suitable entry point in the value chain of the
demand
market such as initial inspection and assessment,
guidance to homeowners, financing advice and options,
quality guarantee and post-renovation monitoring
Marketing Marketing of the business and capturing the attention
Skills and expertise Setting up of a delivery network with skilled personnel/
organisations
Restructure the renovation process Streamline renovation process and management of
services
Stakeholder involvement Build a network of stakeholders that together can offer a
better service.
Provision of post-renovation Post renovation check, follow-up building check or phone
information and services to call to ensure process developed as expected
customers
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